Refund policy

Return Policy

Thank you for shopping at SQ COLLECTION. We want you to be satisfied with your purchase. If you are not completely happy with your order, this Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be provided.

1. Eligibility for Returns

You may request a return if:

The item received is damaged, defective, or incorrect
The product is unused, unworn, and in its original condition
The item is returned with original packaging, tags, and accessories (if applicable)
The return request is made within [7/14] days of delivery

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

For hygiene, safety, or practical reasons, the following items are generally not eligible for return:

Used, worn, or damaged items caused by misuse
Items without original packaging or tags
Personalized or custom-made products
Clearance or final sale items (if marked as such)
Perishable goods (if applicable)

3. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery. To process your request quickly, you may be asked to provide:

Your order number
Clear photos of the product and packaging
A brief description of the issue

We will arrange a replacement, exchange, or refund as appropriate.

4. Return Process

To initiate a return:

Contact our support team at [your@email.com] with your order details
Wait for return approval and instructions
Securely pack the item in its original packaging
Ship the item to the address provided by our team

Returns sent without prior approval may not be accepted.

5. Return Shipping

If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.
For other eligible returns, the customer may be responsible for return shipping charges.
Original shipping fees are generally non-refundable unless the return is due to our mistake.

6. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

Refunds will be issued to the original payment method
Processing time may take 5–10 business days, depending on your bank or payment provider

If the original payment method is unavailable, we may offer store credit at our discretion.

7. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us with your order details.